Category Archives: Customer Service

2014 Update

As I write this, we are coming to the end of further investment.

In October 2013 the last unit in our block came available and the opportunity to own and control the whole unit was too great so we took this on. It includes more offices and warehouse space. We have been incredibly lucky as the other units we have taken over have not been used that much so little was needed to be done to integrate them into the plant. This has been racked out recently to integrate it into the goods-in warehouse.

We have further upgraded the line installed in 2012 to increase throughput.

We launched some 50 products last month. To achieve this we are streamlining NPD – although are still catching up with some products.

We are now focussing on further streamlining production and staff development. We are coming up to our triennial ISO 9001 and 22000 review which will make July busy with 5 days of Audits alone.

Product Quality – Sports Supplement Manufacturing

A lot is being written about “Product Quality” and “Manufacturing Quality” and I am not sure if many of the article writers know what they are talking about – of if they are just trying to put marketing spin to cover up a lack of substance.

 

We work to the highest standards – but we are not just saying so, we can prove it – and we have been doing so for longer than most. We drive standards and are driven to implement improvements. We can prove this as we are externally audited to ISO 9001 and ISO 22000 (Food Safety). What this means is people with extensive industry knowledge check what we are doing and how we are doing it to make sure and sign off that we are achieving high standards – and on a daily basis.

We are then audited by Customers who place their own demands on us – to improve quality.

We undertake regular reviews of how we work and how we can improve this.

We employ external consultants to audit us every fortnight and advise us on what to focus on next. This involves the management team as well as factory staff. Food safety is regularly reviewed by all key staff in the factory.

We have validated procedures for all processes.

We provide a Professional dedicated blending service for companies who value the control and assurance our facility and processes give them in making Professionally produced, high quality products every time.

2013 Update

In August 2012 we installed a new, high speed, blender to improve production efficiency – this allows us to blend 750kg in 90 seconds.

This sounds impressive, but the main benefit is to improve product quality.  We cannot pack product in 90 seconds, so it gives us plenty of time to QC product and to keep the blender ahead of production.  It keeps our blending efficiencies to where they need to be.

For the last 2 months we have been extraordinarily busy and the new blender has made the process of meeting customers’ requirements much easier.

In installing this we were running short on factory space, so expanded into the next unit.  This increased our space by another third.  Another unit became available later in the year, and having been short of space for too long, took this on also.

The industry continues to be exciting but driven by innovation and quality – where we excel.