I feel guilty at not writing more on the blog recently. But other needs have been more pressing.
Obtaining ISO 9001 and ISO 22000 in August last year took a lot of time. Most procedures were in place and we did not alter much paperwork but some of the reporting systems – minuting all meetings and showing we had Verified and Validated all processes took a lot of concentration. For me, this was an essential tool for us to move forward and grow. Now everything we do is clearly documented – using a computer based system – so if anyone is not sure what to do, all they need to do is look. This releases my time to looking at new ideas.
We also built some new offices in August 2011 which we moved into in February 2012. Although this was meant to be a turn key operation, it took a lot of management time to get it right. The old offices were really a single room which we had outgrown. We needed to allow room for growth and we had a space in unit 3a to build them. We are finding them much easier to work in and now have a dedicated development area for out New Product Development and innovation. This is now nearly fully manned.
Our final, for now, investment in the offices in an upgraded computer software system to cope with manufacturing and production planning. This is nearly ready to go live.
The old office is now a good staff canteen – which has improved staff morale – and the old canteen is a wash-room for the factory – taking all water out of the factory.
Our focus is now on improvements to the manufacturing plant which I hope to report when I next write.
The market continues to grow while at the same time changing. A vast amount of production is now in bags – obviously for saving the environment while also saving costs. But demand for tubs is also strong. We worked with Bob at Taylor Davis on a PET tub range, which is going well. As the market grows in the UK so does opportunities for innovative manufacturing. We still believe we lead the industry in innovation in products and manufacturing efficiency which enables is to keep our costs down.
Whey supply seems to be easing but the price is still strong. We do make some straight whey, but also a lot of blends. With new sources of Whey Protein Concentrate 80 from WheyCo, Arla and First Milk, this may help. We maintain good relations with key suppliers. But innovation is still key for the industry. We look forward to cautious growth going forward.